Unless otherwise specified in the product’s description, you can return or exchange any item, for any reason, within 30 days of receipt.
Items that cannot be exchanged or refunded for change of mind include: The French Market gift cards, personalised products, framed artworks, made-to-order products, underwear, earrings, consumer electronics, and food items that have been opened.
If the item you wish to return is faulty, we will require photo proof of the faulty item and provide you with a stamped, self-addressed post pack, label or courier collection service in which to return it to the appropriate seller. You will then be offered a replacement of the faulty item or a full refund. Any refunds will be credited to the original payment method, eg. your credit card or PayPal account.
If you change your mind about a purchased item, you will be given a refund to the same value once the item has been received by the appropriate seller, and any shipping costs incurred in returning the item to the seller will not be refunded.
Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received by the seller. The French Market will not be held responsible for any damage or losses arising from the return shipment. For high value items, we advise the customer to purchase shipment insurance, as an additional measure to cover the full value of your goods.
You can only exchange items from the same seller to the same value of your original purchase. Please contact our customer service team for the seller's address details to post your original purchase.
Please note: We will only accept an order return or exchange from the original purchaser or gift recipient with proof of purchase; a valid copy of the order confirmation or invoice.
The French Market will accept, for return or exchange, items that are in original condition, unworn, unused and free of damages. Items must be returned with all tags still attached and in their original packaging e.g. shoeboxes, covers, bags. If these requirements are not met, the seller reserves the right to deny a return.
All items being returned must be dispatched/shipped within 10 days of the return being approved by The French Market.
If for any reason a product you have ordered is not available or out of stock, a refund will be credited to the original payment method.
To lodge a return, please log in to your The French Market account and request a return in ‘My Orders’. If you checked out as a guest and do not have an account with us, please contact our friendly customer service team on firstname.lastname@example.org.